The Challenge
Business Problem
Product teams miss valuable feedback buried in thousands of reviews. Negative reviews go unanswered, damaging brand reputation and losing customers who might have been saved.
The Approach
Solution Overview
Connect Shopify MCP Server with Slack to monitor new reviews, analyze sentiment, extract common themes, and draft personalized responses for the support team.
Step-by-Step
Implementation Steps
1
Monitor Reviews
Set up polling to detect new reviews across Shopify, Amazon, and social media.
2
Analyze Sentiment
Classify reviews as positive, neutral, or negative and extract key themes.
3
Generate Response Drafts
For negative reviews, generate empathetic response drafts addressing the specific issue.
async function processReview(review) {
const sentiment = analyzeSentiment(review.body);
const themes = extractThemes(review.body);
if (sentiment === 'negative') {
const draft = generateResponse(review, themes);
await slack.sendMessage({
channel: '#review-responses',
text: `⭐ ${review.rating}/5 from ${review.author}\nThemes: ${themes.join(', ')}\n\nDraft response: ${draft}`
});
}
}4
Weekly Insights Report
Generate a weekly summary of review trends, common issues, and sentiment shifts.
Code
Code Examples
typescript
Theme Extractor
function extractThemes(reviewText) {
const themes = [];
if (reviewText.match(/shipping|delivery|late/i)) themes.push('shipping');
if (reviewText.match(/quality|broken|defective/i)) themes.push('product-quality');
if (reviewText.match(/price|expensive|value/i)) themes.push('pricing');
return themes;
}Overview
ComplexityEasy
Estimated Time~6 hours
Tools Used
Shopify MCP ServerSlack MCP Server
Industry
E-commerceRetailSaaS
ROI Metrics
Time Saved15 hours/week
Cost Reduction2x faster review response
Efficiency Gain100% of negative reviews addressed