Automated Incident Response Runbooks

Hard~24h estimatedTechnologySaaSFinance
Datadog MCP ServerKubernetes MCP ServerSlack MCP ServerPagerDuty MCP Server
The Challenge

Business Problem

On-call engineers face alert fatigue and spend the first 15-30 minutes of every incident gathering context, checking dashboards, and running diagnostic commands before they can even begin fixing the issue.

The Approach

Solution Overview

Connect PagerDuty, Datadog, and Kubernetes MCP Servers to create automated runbooks that gather context, run diagnostics, attempt auto-remediation, and prepare a summary for the on-call engineer.

Step-by-Step

Implementation Steps

1

Configure Monitoring Integration

Connect the Datadog MCP Server to receive alerts and query metrics programmatically.

2

Set Up Kubernetes Access

Configure the Kubernetes MCP Server with cluster credentials for diagnostic commands.

3

Build Runbook Templates

Create runbook templates for common incidents: high CPU, OOM kills, pod crash loops, high error rates.

4

Implement Auto-Diagnosis

When an alert fires, automatically gather logs, metrics, recent deployments, and pod status.

async function diagnoseIncident(alert) {
  const [metrics, pods, deploys, logs] = await Promise.all([
    datadog.queryMetrics({ query: alert.metric, from: '-15m' }),
    kubernetes.listPods({ namespace: alert.namespace, labelSelector: alert.service }),
    kubernetes.listDeployments({ namespace: alert.namespace }),
    kubernetes.getPodLogs({ name: alert.pod, tail: 100 })
  ]);
  return { metrics, pods, deploys, logs };
}
5

Auto-Remediate Known Issues

For known patterns like crash loops, automatically restart pods or roll back deployments.

Code

Code Examples

typescript
Incident Context Gathering
async function gatherContext(alert) {
  const context = await diagnoseIncident(alert);
  const summary = `## Incident Summary\n- **Alert**: ${alert.name}\n- **Pods affected**: ${context.pods.length}\n- **Recent deploys**: ${context.deploys.length}\n- **Error pattern**: ${extractPattern(context.logs)}`;
  await slack.sendMessage({ channel: '#incidents', text: summary });
}

Overview

ComplexityHard
Estimated Time~24 hours
Tools Used
Datadog MCP ServerKubernetes MCP ServerSlack MCP ServerPagerDuty MCP Server
Industry
TechnologySaaSFinance

ROI Metrics

Time Saved30 min per incident (MTTR)
Cost Reduction50% reduction in escalations
Efficiency Gain70% of P3/P4 incidents auto-resolved

Need Help Implementing This?

Our team can help you build and deploy this automation.

Contact Us

Need Help Implementing This?

Our team can build and customize this automation solution for your organization.

Get in Touch
CortexAgent Customer Service

Want to skip the form?

Our team is available to help you get started with CortexAgent.

This chat may be recorded for quality assurance. You can view our Privacy Policy.

Automated Incident Response Runbooks - Use Cases - CortexAgent